BISAN / LEGAL & PRIVACY
Data deletion
Your information. Your request.
Last updated: September 7, 2026
Send a deletion request
Email kqasarweh@orapex.com with the subject “Bisan data deletion request”. Include the application name (for example, Dent Clinic Assistant), the email or phone number associated with the account, your business or clinic name, and whether you want a specific conversation or the account information deleted. Do not include passwords, access tokens, medical records, or identity documents in your initial request.
Verification and handling
We may ask for proportionate information to verify the request and your authority. We will explain the scope, any information needed, and the applicable processing timeframe in our response. You can reply to the same email thread to check progress. Completion depends on the applicable law, service agreement, and whether another organization controls the data.
Clinic records
If your information belongs to a clinic's records, contact that clinic first. Bisan cannot independently delete a patient's clinical records on the basis of an unverified message. We assist the clinic with authorized requests and explain any applicable retention requirements.
Meta and WhatsApp connections
For information handled by Bisan through WhatsApp or a Meta integration, identify the connected business and your relevant phone number or account. Removing a business integration from your Meta account can revoke its access but does not automatically erase information already received by Bisan or the clinic. Request that deletion separately. Bisan cannot delete information held independently by Meta or other providers.
Exceptions and completion
Some information may need to be retained for legal obligations, financial records, security, or resolving a dispute. Backup copies may persist until the relevant backup cycle expires. We will explain applicable exceptions and confirm what was deleted or retained. Read our privacy policy for more context.